The fact of the matter is that it is impossible to be liked by everyone. Dale Carnegie wrote How to Win Friends and Influence People in 1936. It’s a classic that everyone should read at least once. The advice boils down to being considerate, empathetic, and thinking about others. We strive to do this at Tribloom.
A good way to be likable is to listen more than you talk. We do this on a regular basis. Everyone really just wants to be heard. We try to make sure that we listen and we reflect back what we hear. How can we do a great job if we don’t know exactly what you want? This also means asking clarifying questions when we figure out that we aren’t clear on pieces of the project.
Because we listen to what clients are saying, we try to anticipate what they want. That means trying to understand the problem, not just want the client thinks the solution is. Sometimes we collaboratively come up with a better solution to the problem. We’ve seen a lot of problems, we’ve solved a lot of problems. We’ve seen a lot of products. A lot of times, we have solutions that the client doesn’t even know exist.
While this certainly isn’t comprehensive by any means, it gives you an idea of how we keep our clients happy and our philosophy on client relations at Tribloom. We know of quite a few consulting companies who take a “churn and burn” approach to consulting. With this approach, there is always another client after this one, so you don’t have to do a great job every time. That is not our approach. It is common for us to have multi-year relationships with out clients with project after project successfully completed.
If you like the idea of working with a company who treats clients this way, please contact us to see if we are a good fit for your project. We will do our best to make sure you are a happy client too!
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